Manage orders

With Tango, you can incentivize your employees and customers by sending digital rewards. Using Tango API, you can send rewards to recipients, get the list of orders placed under your platform, and resend reward emails.

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Disclaimer:

• Tango doesn't deliver the reward email when sendEmail= false. When placing orders, make sure to set sendEmail=true.
• When ordering a physical gift card, validate the physical address of your reward recipients before sending it to Tango. Tango does not accept any responsibilities for incorrect addresses.

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Note:

• If you submit a recipient firstName and emailAddress with a Promo Link order when sendEmail=false, Tango will send out the reminder emails and the reactivation emails when reactivated from the Tango portal.
• If you're handling reward delivery by using sendEmail=false, we highly recommend including the refOrderID from the POST order response body to your recipients. The refOrderID is the unique identifier for all items ordered via Tango. Without the refOrderID, we cannot tie a specific reward to a recipient.
• Order requests receiving a 5XX error may occasionally process after a network connection is lost. We strongly recommend you use the External Reference ID idempotent parameter to ensures duplicate orders are not created when you retry a failed order. See our Best practices content regarding External Reference ID idempotent parameter.