Manage orders

With Tango, you can incentivize your employees and customers by sending digital or printed rewards. Using Tango API, you can send rewards to recipients, get the list of orders placed under your platform, or resend reward emails.

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Disclaimer:

• Tango doesn't deliver the reward email when sendEmail= false. When placing orders, make sure to set sendEmail=true.
• When ordering a physical gift card, make sure to validate the physical address of your reward recipients before sending it to Tango. Tango does not accept any responsibilities for the incorrect addresses.

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Note:

• If you submit a recipient firstName and emailAddress with a Promo Link order when sendEmail=false, Tango will send out the reminder emails and the reactivation emails when reactivated from the Tango portal.
• Order requests receiving a 5XX error may occasionally process after a network connection is lost. We strongly recommend you use the External Reference ID idempotent parameter to ensures duplicate orders are not created when you retry a failed order. See our Best practices content regarding External Reference ID idempotent parameter.
• credentials is deprecated and should no longer be used. Instead, use the credentialList array under the reward block. credentailList contains type, label, and value, and stable parameters that allow our clients to display rewards within an application or by email.