Unfreeze line items

You can unfreeze Choice Products (Reward Link®, Promo Link™, Disbursement Link, or Global Choice Link) after they are successfully frozen. See how to freeze a line item.

A reward can be frozen to investigate errors or concerns. It can be frozen as many times as necessary as long as it’s fully unredeemed, and it's within a valid timeframe after the original date of issuance. Once a reward is frozen, the system will automatically unfreeze it after 48 hours if no other action is taken.

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Note:

• You can manually unfreeze a reward if it's outside the five-day window and before the 48-hour window of automatic unfreeze ends. The system will automatically unfreeze a frozen reward after 48 hours if no other action is taken.
• You can only unfreeze Choice products.
• Freeze and unfreeze can occur on different dates after a reward is issued as long as each action falls within the allowable time windows.

How to unfreeze an existing line item?

See the steps below:

1. Call POST {URI}/line-items/{referenceLineItemid}/unfreeze to unfreeze the reward.
2. Enter the referenceLineItemID for the line item you are planning to unfreeze.
3. Enter a reason code. A successful returned response is 202 Accepted.
4. Call GET {URI}/lineItems/{referenceLineItemID} and enter the same referenceLineItemID. The status of this line item shows up as unfreeze in the payload.

Use the following endpoint to unfreeze a qualified line item.

Use the following path parameter to identify which line item you're unfreezing:

Use the following body parameters to provide a reason for unfreezing your line item. See Get all reason codes for reasons and their descriptions:

Here is the accepted response returned when unfreezing a line item is successful:

{
  Accepted
}

If you try to unfreeze a line item that is already unfrozen, you will get 422 unprocessable .

{
  "timestamp": "2025-02-14T18:20:46.859981268Z",
  "requestId": "57aa9a08-385e-4075-b2d4-1d96477b08cd",
  "path": "/raas/v2/lineItems/RG250106-133850-97-1/unfreeze",
  "httpCode": 422,
  "httpPhrase": "Unprocessable Entity",
  "i18nKey": "422.234",
  "message": "Line Item is ineligible to unfreeze."
}

The possible response codes for this endpoint are:

• 202 Accepted
• 400 Bad request
• 403 Forbidden
• 422 Unprocessable entity